Technical Software Support Engineer

APTARE is a recognized leader in Enterprise Storage Reporting and Management solutions and winner of the “Storage Hot Company”, the “Global Product Excellence”, and the “Product Innovation” awards. We are a profitable, privately-held company with competitive benefits (including stock-option plan) located blocks away from downtown Campbell and only a two minute walk from the VTA light rail station. Our rapid growth and ongoing product expansion has created excellent opportunities for candidates who are motivated by ownership, challenging work and being part of a dynamic team of industry and technology experts.

Our Customer Support team is looking for a Technical Software Support Engineer to support APTARE customers, including many Fortune 100 companies, throughout the world.

Your primary role will be to

• Identify, troubleshoot and resolve software application issues including Apache, Tomcat, and Oracle, backup applications such as IBM Tivoli Storage Manager and Symantec NetBackup, and storage systems.
• Track customer cases in the cases database system
• Contribute to develop the Support knowledge base

You will also have the opportunity to participate in installations, testing, training delivery and the development of custom applications and reports.

Requirements:

• BS degree in Computer Science
• History of Customer and/or Systems support of at least 2 years
• Hands-on experience with UNIX and Oracle or other relational databases.
• Experience troubleshooting Web Applications (including back-end).
• Excellent communication skills
• You must be prepared to demonstrate your ability to maintain and increase customer satisfaction levels while working under pressure
• You have a proven ability to work remotely as part of a distributed team
• You must be self motivated with an ability to take ownership of problems and posses superior follow through skills.
• You are curious, passionate, interested in learning.

Additional skills and experience that are helpful include:

• Oracle PL/SQL and database administration
• Experience with backup products such as Symantec NetBackup and Backup Exec, IBM Tivoli Storage Manager (TSM) or EMC NetWorker and Avamar
• Experience with storage systems: SAN, Storage Arrays, NetApp filers
• Good knowledge of Apache, Tomcat, HTML, XML, JavaScript and Java.

If you posses these skills and seek a fresh environment that encourages and rewards your participation then we at APTARE would like to hear from you. Please e-mail your resume to careers@aptare.com, fax to (408) 871-9858 or send to APTARE, 747 Camden Ave., Suite A, Campbell, CA 95008. For more information visit www.aptare.com