APTARE provides first-class customer support and service to its customers worldwide. Our customer support center in Campbell, California is staffed with trained technical support engineers to help you get the answers you need. Our technical support engineers have in-depth training and knowledge on APTARE StorageConsole solutions and complex storage environments. They provide the highest level of quality service and support to ensure that your software is running at optimal performance.

• APTARE customer support center in Campbell, CA
• Professionally trained support engineers work on each case
• Cases resolved quickly

Multiple Support Resources

Whether you have a minor question, or are looking for a major upgrade, our customer support organization offers several different ways to get support for APTARE StorageConsole. Depending upon the urgency and the critical nature of your request, you choose how you want to receive support. You can access APTARE customer support many different ways:

• Live telephone support
• Online customer portal
• Online community forum
• Email request: support@aptare.com

Telephone Support

APTARE has a team of technical support engineers available to help troubleshoot, diagnose, and resolve your technical questions over the phone. Our responsive team is available to open a case over the phone and will proactively work on your case until it is resolved.

• Staffed by APTARE technical support engineers 
• Live support available from 6:30 a.m. –  5:30 p.m. Pacific Time
• Open cases proactively addressed until resolved

Customer Support Portal

APTARE customers have access to a secure APTARE Customer Support portal. The portal is a fully secure, password-protected web portal. It provides you with a host of resources to easily get information about APTARE StorageConsole. In the online portal you can:

• Download the latest product updates and upgrades
• Submit a customer support case
• Review technical documentation for APTARE StorageConsole products
• Read in-depth white papers and product data sheets
• Review Frequently Asked Questions to help quickly find answers you need

Email Requests

Customer support requests can also be sent via email to support@aptare.com. Upon receiving a request, a case is immediately opened by a technical support engineer. The support organization proactively responds to any request within hours of receiving the email.

• Technical support engineers proactively respond to emails
• Email response within hours of receipt

Online StorageConsole Community Forum

APTARE hosts an online community forum for APTARE StorageConsole users. Customers can post questions or comments to fellow users in the community. Posts include discussion on product features, functionality, and shortcuts etc.

• Community forum of APTARE StorageConsole users
• Discuss questions and features with other users
• Receive news about APTARE announcements
• http://newsgroup.storageconsole.com