Privacy Policy

Effective Date: March 07, 2018

TRUSTe Privacy Certification
This Privacy Policy applies to owned and operated by APTARE, Inc.

APTARE, Inc. ("APTARE", "We", "Us") respects your concern over the collection and use of your personal information, online and offline. As such, your privacy is important to APTARE. At APTARE we have developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. The Privacy Policy also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Take a moment to familiarize yourself with our Privacy Policy along with the APTARE Cookie Policy and let us know if you have any questions.

Scope of Privacy Policy

APTARE is a global organization, with legal entities, business process, management structures, and technical systems that cross country borders. This Privacy Policy applies to and all APTARE-owned websites, domains, services, applications, products, business processes, and also to those of our owned subsidiaries. The single exception is a privacy policy or statement specific to a particular APTARE program, product, or service may supersede or supplement this Privacy Policy.

APTARE websites may provide links to third-party applications, products, services, or websites for your convenience and information. If you access those links, you will leave the APTARE website. APTARE does not control these third-party sites or their privacy, which may differ from APTAREs practices. The APTARE Privacy Policy does not cover the personal data you choose to provide to or that is collected by these third parties. You are encouraged to review the privacy of any site you interact with before you allow them to collect and use your personal information.

APTARE may also provide social media features, such as the Facebook or Twitter buttons that enable you to share information with your social networks to interact with APTARE on various social media websites. Your use of these features may result in the collection or sharing of information about you depending on each specific social media website. This may include your IP address, which page you are visiting on our site, and a cookie to enable the Feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these Features are governed by the privacy policy of the company providing it. Again, you are encouraged to review the privacy policies and settings on these social media sites you access to make sure you understand the information collected, used and shared on these sites.

EU-U.S. Privacy Shield and Swiss - U.S. Privacy Shield

APTARE participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. APTARE is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, in reliance on the Privacy Shield Framework, to the Frameworks applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerces Privacy Shield List.

APTARE is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. APTARE complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions. With respect to personal data received or transferred pursuant to the Privacy Shield Framework, APTARE is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, APTARE may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at

Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

Collection and Use of Personal Information

Personal information is data that can be used to uniquely identify or contact a single person.

You may be asked to provide your personal information anytime you are in contact with APTARE or an APTARE affiliated company. APTARE and its affiliates may share this personal information with each other and use this personal information consistent with this Privacy Policy.

The reason APTARE collects, exports, and uses personal information is to better serve you and personalize your experience and interaction with APTARE. This collection and dissemination of personal information is done consistent with this Privacy Policy. APTARE may also combine your personal information with other information to provide and improve our products, services, and content.

APTARE may collect personal information from you to complete various transactions, such as:
  • Product or services orders, activations, and registrations
  • Customer support requests
  • Profile creation and user verification
  • Information requests, including software downloads
  • Marketing or support subscriptions
  • Survey participation
  • Trade show/conference/event promotions
  • Testimonials
  • Job applications
  • Newsgroups, bulletin boards or forums.
What personal information we collect
The types of personal information you provide us may include:
  • Contact information, such as
    • Name
    • Employer
    • Address
    • Telephone number
    • Email address
  • Financial information (collected offline for the purpose of conducting business), such as
    • Banking/financial account information
    • Billing information
    • Business tax identification
    • Payment Information
  • Job application data (collected offline for the purpose of reviewing job applications), such as
    • Government issued identification number
    • Date of birth
    • Salary and salary history
    • Address history
    • Educational background
    • Employment background
    • Job interests
  • Other unique information, such as
    • User identifiers and passwords
    • Product and service preferences
    • Contact preferences
  • Other personal information you provide to us through our contact forms or through email
  • In some cases, APTARE may be provided with your business contact data by a designated entity within your business or enterprise, for example a member of your IT department may provide APTARE your contact information as a reference. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided.
  • Registered Partners of APTARE may submit the personal information of third parties, including name, email and company information when they register a commercial opportunity with us. APTARE stores this information for the sole purpose of conducting business. This third party may contact us using the information below to request that we remove this information from our database.
Please be aware that any information you submit to the APTARE IT Analytics User Group forums can be read, viewed, collected or used by the public, other users of these forums and could be used to contact you, send you unsolicited messages, or for purposes that neither you nor APTARE have control without any expectation of privacy or confidentiality. APTARE is not responsible for the personal information you choose to provide in these public forums. To request removal of your personal information from our user group forums, contact us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

APTARE also collects information from publically or commercially available sources, such as your:
  • Name
  • Company or place of employment
  • Address
  • Email address
  • Preferences
  • Interests
  • Demographic/profile information.
The information APTARE collects from these public or commercial sources may be used along with the information APTARE collects when you visit APTAREs websites. One example would be tying your name and company to the information contained in a professional network to better understand your background and interests.

How we use your personal information
The personal information APTARE collects to understand your interests and requests help APTARE deliver a consistent and personalized user experience. For example, APTARE may use your information to:
  • Assess the needs of your business to determine suitable products
  • Provide you with access or our product documentation and white papers
  • Assist you in completing a transaction or order and account administration
  • Communicate with you about products and services
  • Provide and improve service and support
  • Provide product updates or warranty information
  • Update you on new services and benefits
  • Provide promotional offers
  • Select content to be communicated to you
  • Personalize APTARE websites
  • Measure performance of marketing initiatives, advertisements, and websites
  • Contact you regarding APTARE products or services.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us using the information below.

If you wish to subscribe to our newsletter(s) or other promotional emails, we will use your name and email address to send these to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us using the information below.

From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with APTARE, you may not opt out of receiving these communications.

We may also use personal information for internal purposes such as auditing, data analysis, and research to improve APTAREs products, services, and customer communications.

How we share your personal information
APTARE shares your personal information in the following ways:
  • APTARE may make certain personal information available to strategic partners that work with APTARE to provide products and services, or that help APTARE market to customers. Personal information will only be shared by APTARE to provide or improve our products, services
  • APTARE retains service providers and suppliers to deliver services and solutions and to assist APTARE with marketing, sales, and communication initiatives. These providers and suppliers include marketing companies, email service providers, automated data processors, lead generators, and shipping agents. Suppliers and service providers are required by contract to keep confidential and secure the information received on behalf of APTARE and may not use it for any purpose other than to carry out the services they are performing for APTARE.
  • Some of our pages utilize framing techniques to serve content to or from our partners while preserving the look and feel of our website. Please be aware that you are providing your personal information to these third parties and not to
  • APTARE participates at trade shows, conferences and events and may share with other participants of these shows, conferences and events personal information collected at these shows, conferences, and events consistent with the privacy policy of these trade shows, conferences and events.
  • APTARE may transfer your personal information to other APTARE-owned business entities. By accessing APTARE websites, registering for account or service, or otherwise providing APTARE with your personal information, you consent to this transfer of your personal information throughout the global APTARE business entities.
  • In addition, APTARE will share your personal information to
    • Respond to duly authorized information requests of police and governmental authorities
    • Comply with law, regulation, bankruptcy proceedings, subpoena, or court order
    • Investigate and help prevent security threats, fraud or other malicious activity
    • Enforce/protect the rights and proprieties of APTARE or its subsidiaries
    • Protect the rights or personal safety of APTARE, our employees, and third parties.
  • Should APTARE decide to sell, buy, merge or otherwise reorganize businesses for strategic or other business reasons, such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of personal information from sellers. APTAREs practice is to seek appropriate protection for information in these types of transactions. APTARE will attempt to notify you by email and/or a prominent notice on the APTARE website of any change in ownership and the choices you may have regarding your personal information.
  • We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.
  • Except as described in this Privacy Policy, your personal information will not be shared with other third parties for their marketing purposes. APTARE will not sell, rent or lease your personal information to others.

Childrens Privacy

We do not knowingly collect personal information from children under 18. If we learn that we have collected the personal information of a child less than 18 years old, we will take steps to delete the information as soon as possible.

Collection and Use of Non-Personal Information

We also collect non-personal information. This can be data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
  • We may collect information on how APTAREs product is used so that we can better understand customer behavior and improve our products, services, such as:
    • Occupation
    • Language
    • Postal code
    • Area code
    • Unique device identifier
    • Location
    • Time zone where you are.
  • We also may collect information regarding customer activities on the APTARE website and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of the APTARE website, products, and services are of most interest and does not include the disclosure of personal information. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.
If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data.

We may combine this automatically collected log information with other information we collect about you. We do this to improve marketing functionality, analyze trends in the aggregate and administer the site.

Tracking technologies

Technologies such as: cookies or similar technologies are used by APTARE and our partners (e.g. marketing partners or analytics or service providers).These technologies are used in analyzing trends, administering the site, tracking users movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Behavioral targeting/Re-targeting

We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here.)

Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Protection of Personal Information

APTARE takes precautions including administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. APTARE online services such as the APTARE Customer Portal, the APTARE Support Case Tracking Portal, and the APTARE Partner Portal use Secure Sockets Layer (SSL) encryption to provide protection of personal information that may be entered through these portals. The APTARE IT Analytics Product suite uses the Triple Data Encryption Algorithm (Triple DES)_of login credentials to ensure privacy of these credentials. Triple DES is a Data Encryption Standard defined by ANSI, NIST, and ISO standards organizations. The use of these encryption methods protects the confidentiality of your personal information while its transmitted over the Internet. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at or by contacting us using the information below.

Integrity and Retention of Personal Information

APTARE provides procedures for you to keep your personal information accurate, complete, and up to date. Should you feel your personal information is not correct please , you can contact us at or by contacting us using the information below. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Access to Personal Information

Upon request APTARE will provide you with information about whether we hold any of your personal information. To request this information, you can contact us at or by contacting us using the information below.

You can help ensure that your contact information and preferences are accurate, complete, and up to date by sending us an email message to or by contacting us using the information below. By contacting us by email or at the addressed stated below, you have with the ability to request access to, correct, or delete your contact information. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if APTARE is not required to retain it by law or for legitimate business purposes. We will respond to your request within a reasonable timeframe. We may decline to process requests where the data is required to be retained by law, required for legitimate business purposes, or jeopardizes the privacy of others.

Please note that personal information regarding individuals who reside in a member state of the European Economic Area (EEA) is controlled by APTARE (UK) Limited, United Kingdom, and processed on its behalf by APTARE Inc.

Single Sign-On

You can attach your social media profile in your employment application using sign-in services such as LinkedIn or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

Our Companywide Commitment to Your Privacy

To make sure your personal information is secure, we communicate our privacy and security guidelines to APTARE employees and strictly enforce privacy safeguards within the company.


TRUSTe Privacy Certification

Privacy Policy Updates

APTARE may update its Privacy Policy from time to time to reflect changes to our information practices. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy, prior to the change taking effect. We encourage you to periodically review this page for the latest information on our privacy practices.

Contacting Us

We value your opinions. If you have any general questions or comments for APTARE, please contact us at, or write to us at:
1355 Dell Avenue
Campbell, California 95008

APTARE—the global leader in IT Analytics—is the only company delivering unified backup and storage insights for heterogeneous IT environments across on-prem and hybrid-cloud